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State Farm® Insurance Agent Rick Franklin
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Faith Schmitt
August 24, 2024
"Rick is one of the most outstanding professional partners I have had the pleasure to deal with. He always takes the time to listen and assist and gives sound advice. I highly recommend Rick and his business for any insurance needs."
"Faith, I cannot thank you enough for your wonderful review. You and Tom are a blessing to not only me and my agency, but also to State Farm. Again, thank you so much. Sincerely, Rick Franklin"
Susan Lumpkin
August 21, 2024
"Consistently get friendly, courteous and informative service from Rick and his associates. Always a pleasure dealing with his agency."
"Susan thank you for your great review. You and Elvin are wonderful State Farm customers and friends and are greatly appreciated. Rick Franklin"
Tiffany Patterson
August 7, 2024
"Service that delivers! The test for any insurance is not the purchasing experience but how they deliver when you need something. I was buying a new vehicle and needed to add it to our existing policy. One simple phone call and within 15 mins I was emailed a temporary card and our banker had the paperwork she needed. Even she was impressed with how quick and seamless their service was. 10 outta 10 in my book!"
bobby
August 5, 2024
"Rick and Keith (GO BEYOND CUSTOMER SERVICE). It is a total pleasure to have these guys on your side. The whole staff there works for their customers everyday and they make you feel like family. You can trust them for all your insurance needs. Thanks Guys"
"Bobby your wonderful review is greatly appreciated. It is our pleasure to serve you and Alyce. You are valued friends and State Farm customers. Thanks again for your kindness. Rick Franklin"
Stoney Staver
August 4, 2024
"Rick Franklin has been very kind & helpful! From adding our teenager to our insurance and helping us when our son's car was in an accident. Would highly recommend!"
"Thank you Stoney for your kind review. I greatly appreciate your business and your friendship. Thank you for taking the time to leave the review. Be blessed. Rick"
David Solomon
August 2, 2024
"Like many others, I have been a client of Rick Franklin and State Farm for 34 years. I’ve always had great service whether I call the office or to State Farm directly. Rick makes sure my coverages are adequate and calls me personally if he spots a problem or to check on us following a claim. It doesn’t matter who I speak to at the office, they are always pleasant and can usually fix an issue with one phone call."
"David, thank you and Tina for being loyal and wonderful customers of Rick Franklin State Farm. It has been our pleasure serving you all these many years. Thank you for a great review. I sincerely appreciate it. Rick "
Scott McDougal
July 31, 2024
"I've been a customer of Rick's for over 35 years. He and his staff have always been extremely helpful and knowledgeable. I plan to be there many more years. Great people to work with!"
"Thank you my friend, Scott. You and Jan have been a blessing to me and my agency for all of those 35+ years. We greatly appreciate you both. Thank you for your kind and wonderful review. Sincerely, Rick "
G. Richard Mode
July 29, 2024
"My wife and I own a significant number of rental units. For over 30 years we have used Rick Franklin-State Farm to insure our rental properties, personal property and cars. From fallen tree damage to fire damage, to hail damage, to boat fires, to car accidents, and car theft Rick quarterbacked each claim flawlessly. He is also a trusted advisor. He, his agency, and State Farm are the gold standard of customer service."
"Richard and Julia, your trust and kindness to me and my staff is so important to us. It is friends and customers like you that make what we do each day so rewarding. Thank you for taking the time to share your thoughts in this wonderful review. I am very thankful to you both. Blessings , Rick"
Steve Brubaker
July 27, 2024
""Like a good neighbor..." is the State Farm motto, and Rick Franklin is a good neighbor and more! We've had State Farm insurance exclusively for 40+ years, and selected Rick Franklin as our agent when we moved to Morganton in 2019. Rick, Keith and Elizabeth are all remarkable folks to work with. During a recent home remodel we had some water damage when a sudden thunderstorm hit before a roof was properly closed. Our contractor provided an estimate and Rick made sure the claim was handled promptly and efficiently. Rick welcomed us to NC, provided a review of our coverage in our initial meeting, and worked to make sure our property policy was updated to reflect the home improvement project. Adding and changing automobiles requires a simple phone call to the office where Elizabeth, Keith or Rick all provide prompt Good Neighbor Service. We highly recommend Rick Franklin State Farm."
"Steve your review is so important to me and my agency. You and Myra are such a blessing both professionally and personally. My sincere thanks to you for your business and your friendship . Sincerely, Rick Franklin "
David Stroup
July 26, 2024
"Rick, Elizabeth, and Keith have always been so kind to me and my family. They are always extremely responsive and take care of things for us to such a degree that we never have to worry about anything. They are great agents and will work tirelessly to make sure you are satisfied!"
"David what a great review and I greatly appreciate your kind words. Thank you so much for your business and your friendship. Sincerely, Rick"
ELAINE ORDERS
July 26, 2024
"Rick Franklin has been my insurance agent for many years! He is an honest man with Christian principles which I value. He has always treated me with the utmost respect and always prompt in responding to my needs."
"Elaine your wonderful review is so important to me and my staff. It is such a pleasure to serve you and always a joy to care for your insurance needs. Blessings on your day. Sincerely, Rick "
Fred Little
July 26, 2024
"Rick Franklin has been our insurance agent for 20 plus years. Rick always goes over and beyond in helping us with our insurance needs. He keeps us informed and helps us with the best information on all our insurance needs, including home, auto, and life insurance. He is not only a trusted insurance agent, but a good friend as well. If you have insurance needs, call Rick!"
"Thank you to you Fred and to Carolyn for your kindness and your trust in me and my agency. You both are such a blessing to me. Thank you for your review it means so much to me. Sincerely, Rick Franklin"
Crystal Hartley
July 25, 2024
"Best Insurance Agent I have ever had. His staff is excellent."
"Thank you Crystal for your kindness. It is a great pleasure for me, Elizabeth, and Keith to serve you and Sam. Blessings to you both. Rick Franklin"
Katie Burris
July 25, 2024
"Rick Franklin has had my business for the past 20+ years. He and his staff are kind, respectful and work hard to meet the needs of their customers even having to update or provide policy info after hours or weekends. Rick Franklin State Farm is simply the best!"
"Katie what a wonderful review. It is a pleasure to serve you, Dr. Burris and your great children. Thank you for blessing me with your business. Sincerely, Rick Franklin "
Rayshelle N.C
February 2, 2024
"Keith is friendly and so was the female representative."
"Thank you for your wonderful review. We greatly appreciate your input and It helps us to improve our service. Thank you for your business. Rick Franklin"
AUChaplain FCI
December 8, 2023
"Rick was a great help to us when our dining room was flooded."
"David I sincerely appreciate your review. Your satisfaction is very important to me. Thank you for being a loyal State Farm customer. Rick Franklin "
Sammy White
December 8, 2023
"Have known Mr. Franklim n his son since childhood! Friendliest agency in motown! Highly reccomend!!! A++++++++ service 😉"
"Thank you so very much for your terrific review. I sincerely appreciate you and hope you have a very Merry Christmas. Rick Franklin"
Donitia Shatley
August 29, 2023
"Great folks. Very helpful and so nice. Always get back to you fast. We are very happy with this agency. We always are recommending them ."
"Thank you Donitia for your great review. It is my and my staff's pleasure to serve you. Thank you for your business. Rick Franklin "
Trump 2024
August 2, 2023
"Don’t even waste your time. They say they can beat competitors rates. But they can’t. Come back with lame excuses"
Jennifer McNeilly
June 15, 2023
"My family has had insurance through Rick Franklin's office for years and I swear we will not go anywhere else. The level of friendliness and helpfulness we receive is unmatched. Rick and Keith are both awesome!"
"Jennifer, It is our pleasure to serve you, Kevin and your family I greatly appreciate your wonderful review and look forward to taking care of your insurance needs both now and in the future. Sincerely, Rick Franklin "
Aaron Kodfod
June 15, 2023
"Been insured with them for many years. Very professional and courteous when talking to them every time."
Kenneth Oconnor
May 17, 2023
"We are new customers here,Thank you Keith and staff for being so kind and helpful,God bless.Ken and Kate"
"Thank you Ken and Kate for your terrific review. We are thankful for your business and look forward to serving you both now and in the future. Sincerely, Rick Franklin, Agent "
Kathleen Pouncey
February 20, 2023
"Wonderful Agent/ Professional, knowledgeable and caring :). I strongly recommend!"
"Thank you, Kathleen for your wonderful review. It makes a difference to me and to my business. Greatly appreciated. Rick Franklin "
Carrie Sheaves
February 15, 2023
"Very detailed in explaining our home and car policies."
"Thank you, Carrie for your review. It is a pleasure to serve you and Michael. Sincerely, Rick Franklin "
Rick Starnes
February 2, 2023
"Rick has always been a caring and very personable Agent. He makes you feel at home and like a part of his family. I wouldn't want to do business with anyone. When needed he is always quick to handle your concern. Thanks Rick!"
"Rick, I thank you for your wonderful review. It is a pleasure to serve you. Have a blessed 2023. Sincerely, Rick Franklin "