State Farm® Insurance Agent Rick Franklin

"They have always come through for me. They've gone above and beyond."

"Rick is one of the most outstanding professional partners I have had the pleasure to deal with. He always takes the time to listen and assist and gives sound advice. I highly recommend Rick and his business for any insurance needs."

"Consistently get friendly, courteous and informative service from Rick and his associates. Always a pleasure dealing with his agency."

"Service that delivers! The test for any insurance is not the purchasing experience but how they deliver when you need something. I was buying a new vehicle and needed to add it to our existing policy. One simple phone call and within 15 mins I was emailed a temporary card and our banker had the paperwork she needed. Even she was impressed with how quick and seamless their service was. 10 outta 10 in my book!"

"Rick and Keith (GO BEYOND CUSTOMER SERVICE). It is a total pleasure to have these guys on your side. The whole staff there works for their customers everyday and they make you feel like family. You can trust them for all your insurance needs. Thanks Guys"

"Rick Franklin has been very kind & helpful! From adding our teenager to our insurance and helping us when our son's car was in an accident. Would highly recommend!"

"Like many others, I have been a client of Rick Franklin and State Farm for 34 years. I’ve always had great service whether I call the office or to State Farm directly. Rick makes sure my coverages are adequate and calls me personally if he spots a problem or to check on us following a claim. It doesn’t matter who I speak to at the office, they are always pleasant and can usually fix an issue with one phone call."

"I've been a customer of Rick's for over 35 years. He and his staff have always been extremely helpful and knowledgeable. I plan to be there many more years. Great people to work with!"

"My wife and I own a significant number of rental units. For over 30 years we have used Rick Franklin-State Farm to insure our rental properties, personal property and cars. From fallen tree damage to fire damage, to hail damage, to boat fires, to car accidents, and car theft Rick quarterbacked each claim flawlessly. He is also a trusted advisor. He, his agency, and State Farm are the gold standard of customer service."

""Like a good neighbor..." is the State Farm motto, and Rick Franklin is a good neighbor and more! We've had State Farm insurance exclusively for 40+ years, and selected Rick Franklin as our agent when we moved to Morganton in 2019. Rick, Keith and Elizabeth are all remarkable folks to work with. During a recent home remodel we had some water damage when a sudden thunderstorm hit before a roof was properly closed. Our contractor provided an estimate and Rick made sure the claim was handled promptly and efficiently. Rick welcomed us to NC, provided a review of our coverage in our initial meeting, and worked to make sure our property policy was updated to reflect the home improvement project. Adding and changing automobiles requires a simple phone call to the office where Elizabeth, Keith or Rick all provide prompt Good Neighbor Service. We highly recommend Rick Franklin State Farm."

"Rick, Elizabeth, and Keith have always been so kind to me and my family. They are always extremely responsive and take care of things for us to such a degree that we never have to worry about anything. They are great agents and will work tirelessly to make sure you are satisfied!"

"Rick Franklin has been my insurance agent for many years! He is an honest man with Christian principles which I value. He has always treated me with the utmost respect and always prompt in responding to my needs."

"Rick Franklin has been our insurance agent for 20 plus years. Rick always goes over and beyond in helping us with our insurance needs. He keeps us informed and helps us with the best information on all our insurance needs, including home, auto, and life insurance. He is not only a trusted insurance agent, but a good friend as well. If you have insurance needs, call Rick!"

"Best Insurance Agent I have ever had. His staff is excellent."

"Rick Franklin has had my business for the past 20+ years. He and his staff are kind, respectful and work hard to meet the needs of their customers even having to update or provide policy info after hours or weekends. Rick Franklin State Farm is simply the best!"

"Keith is friendly and so was the female representative."

"Rick was a great help to us when our dining room was flooded."

"Have known Mr. Franklim n his son since childhood! Friendliest agency in motown! Highly reccomend!!! A++++++++ service 😉"

"Great folks. Very helpful and so nice. Always get back to you fast. We are very happy with this agency. We always are recommending them ."

"Don’t even waste your time. They say they can beat competitors rates. But they can’t. Come back with lame excuses"

"My family has had insurance through Rick Franklin's office for years and I swear we will not go anywhere else. The level of friendliness and helpfulness we receive is unmatched. Rick and Keith are both awesome!"

"Been insured with them for many years. Very professional and courteous when talking to them every time."

"We are new customers here,Thank you Keith and staff for being so kind and helpful,God bless.Ken and Kate"

"Wonderful Agent/ Professional, knowledgeable and caring :). I strongly recommend!"

"Very detailed in explaining our home and car policies."